Frequently Asked Questions
Everything you need to know about our premium audio gear and services.
What is the standard shipping time for orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Do your products come with a warranty?
Yes, all 3Dio electronics include a comprehensive 1-year limited warranty that covers manufacturing defects and hardware malfunctions.
What is your return policy for open-box items?
We offer a 30-day return window. Items must be returned in their original packaging with all included accessories to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your binaural microphones compatible with standard audio interfaces?
Absolutely. Our professional models use standard XLR outputs and require 48V phantom power, making them compatible with most studio mixers and digital interfaces.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery status.